Great customer service
I visisted only once and the staff did not seem very familiar with their own inventory. I can get the same items at other places where there are knowledgeable staff.
Ems has a great selection of stuff for your outdoor needs. Store is clean and the staff is helpful.
The staff are friendly and well educated on their equipment! They took their time with me and helped me find the perfect pack !!! Thank you so much!!!
I wanted to shout out for EMS customer service. I had some shoes that I ordered and needed to exchange. In person they were helpful and over the phone was excellent. When you call, you get a real person who quickly helps you, and isn't sitting in some call center in India. Awesome. Keep it up EMS!
Eastern Mountain Sports is a US Bicycle Store based in Marlborough, Massachusetts. Eastern Mountain Sports is located at 753 Donald Lynch Blvd, Marlborough, MA 01752, USA.
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