Wonderful customer service,The staff and Manager are really helpful.
Under new management! So much better!! Love the prices!
ABSOLUTELY the worst customer service ever! Had my daughters ears pierced on August 28, 2016 and today (October 9, 2016) as she was twisting her earrings the diamond falls out. I thought no problem lets take them back and explain what happened and surely they will exchange them. Well the absolute opposite happened. They refused to exchange them, they asked for a receipt which I did not have. I did show them the credit card it was paid on and asked if they could pull up an old receipt from the register or have her manager do so. She just told me she could not do anything without a receipt. Asked to speak to a manager and was told I could not speak to one. Asked if I brought back the credit card statement could they then. She said they could not and that the warranty states they need a receipt clearly on it, and pointed to it as to call me an idiot! If a receipt was needed they should offer to stapled the receipt to the warranty. The most frustrating thing is that I am out $50.00 for a pair of earing that lasted less than 2 months and no other solution was even offered. She even laughed at me as she turned around to write her managers name down for me. Take it from me - save your money! Even Walmart earrings would probably last longer!!!!!!
Beware. Not only they sell things overpriced but they have a terrible service, will make you wait forever and would not honor any guarantee. Avoid these thieves
They place promo tables in odd locations preventing you from entering the store sometimes on one of the sides. The staff seems friendly when I was browsing and the prices were competitive.
Zales is a US Jewelry Store based in Marlborough, Massachusetts. Zales is located at 601 Donald Lynch Blvd S140, Marlborough, MA 01752, USA.
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