5
601 Donald Lynch Blvd S140, Marlborough, MA 01752, USA
Marlborough, Massachusetts 01752
+1 508-303-0013

Wonderful customer service,The staff and Manager are really helpful.

Under new management! So much better!! Love the prices!

ABSOLUTELY the worst customer service ever!  Had my daughters ears pierced on August 28, 2016 and today (October 9, 2016) as she was twisting her earrings the diamond falls out.  I thought no problem lets take them back and explain what happened and surely they will exchange them.  Well the absolute opposite happened.  They refused to exchange them, they asked for a receipt which I did not have. I did show them the credit card it was paid on and asked if they could pull up an old receipt from the register or have her manager do so.  She just told me she could not do anything without a receipt.  Asked to speak to a manager and was told I could not speak to one.  Asked if I brought back the credit card statement could they then.  She said they could not and that the warranty states they need a receipt clearly on it, and pointed to it as to call me an idiot! If a receipt was needed they should offer to stapled the receipt to the warranty.  The most frustrating thing is that I am out $50.00 for a pair of earing that lasted less than 2 months and no other solution was even offered.  She even laughed at me as she turned around to write her managers name down for me.  Take it from me - save your money!  Even Walmart earrings would probably last longer!!!!!!

Beware. Not only they sell things overpriced but they have a terrible service, will make you wait forever and would not honor any guarantee. Avoid these thieves

They place promo tables in odd locations preventing you from entering the store sometimes on one of the sides. The staff seems friendly when I was browsing and the prices were competitive.

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Zales — Jewelry Store in Marlborough

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Zales

Jewelry Store at 601 Donald Lynch Blvd S140, Marlborough, MA 01752, USA. Here you will find detailed information about Zales: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    10:00 AM – 9:00 PM
  • Tuesday
    10:00 AM – 9:00 PM
  • Wednesday
    10:00 AM – 9:00 PM
  • Thursday
    10:00 AM – 9:00 PM
  • Friday
    10:00 AM – 9:00 PM
  • Saturday
    10:00 AM – 9:00 PM
  • Sunday
    11:00 AM – 6:00 PM

Rating

4
/
5
Based on 5 reviews

Contacts

Categories:
State:
Massachusetts
Address:
601 Donald Lynch Blvd S140, Marlborough, MA 01752, USA.
City:
Marlborough
Postcode:
01752

About Zales

Zales is a US Jewelry Store based in Marlborough, Massachusetts. Zales is located at 601 Donald Lynch Blvd S140, Marlborough, MA 01752, USA.


Please contact with Zales using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zales opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Zales

  • Alexis
    Added 2016.01.20
    Wonderful customer service,The staff and Manager are really helpful.
  • Trinity
    Added 2015.11.04
    Under new management! So much better!! Love the prices!
  • Jennifer
    Added 2015.02.14
    ABSOLUTELY the worst customer service ever!  Had my daughters ears pierced on August 28, 2016 and today (October 9, 2016) as she was twisting her earrings the diamond falls out.  I thought no problem lets take them back and explain what happened and surely they will exchange them.  Well the absolute opposite happened.  They refused to exchange them, they asked for a receipt which I did not have. I did show them the credit card it was paid on and asked if they could pull up an old receipt from the register or have her manager do so.  She just told me she could not do anything without a receipt.  Asked to speak to a manager and was told I could not speak to one.  Asked if I brought back the credit card statement could they then.  She said they could not and that the warranty states they need a receipt clearly on it, and pointed to it as to call me an idiot! If a receipt was needed they should offer to stapled the receipt to the warranty.  The most frustrating thing is that I am out $50.00 for a pair of earing that lasted less than 2 months and no other solution was even offered.  She even laughed at me as she turned around to write her managers name down for me.  Take it from me - save your money!  Even Walmart earrings would probably last longer!!!!!!
  • Seth
    Added 2015.01.22
    Beware. Not only they sell things overpriced but they have a terrible service, will make you wait forever and would not honor any guarantee. Avoid these thieves
  • Landon
    Added 2013.05.16
    They place promo tables in odd locations preventing you from entering the store sometimes on one of the sides. The staff seems friendly when I was browsing and the prices were competitive.
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