They don't even know how their products work. I bought a charging case that keeps charging my phone even when it has 100% battery(that's not the way they told me worked). Now my phone dies even faster. But too late to return.
Although this place has always fixed any of my NUMEROUS problems with Apple products for free or a somewhat low price, they are chronically slow. Like as in Grandfather-aged snail on heroin slow....... Today we have been waiting in the store for over 2 hours and these red shirted turds have not even looked at my phone yet. The way it works here is they have one person with an iPad at the front of the store to check you in or 90% of the time direct you to the 2nd person with an iPad at the back who is always the most busy. There will ALWAYS be a line for this 2nd iPad person and the obviously moronic managers of Apple can’t figure out how bad this system sucks. The technicians are great, there just AREN’T enough of them.... who wants to spend several days of your life, I mean hours upon hours waiting for your devices to be repaired in an Apple store? No one has time for this.
Terrible! I went in for 2 watches came out with nothing. Waited 45 minutes to leave with nothing. One person cane up and too my name and said 15 minutes. 15 turned into 20 and so on. The worst part is that every new person that came in after me was helped. Thanks apple
I went there couple times for my phone repairing. I had iphone 6S plus. My battery was not working very well, but they repaired very even my phone was broken. The associate was eager to help me very much. And it impressed me so much actually.
I went to this store to buy the apple care product. They wanted the serial number, so they kept it on the wooden table. So far so good. The support tech. asked for additional help , from the one standing on the other side of the table. That person rotated the MacBook Pro (he should have thought of hard surface on which MacBook was kept)and gave a nice finishing scratch to the Apple logo.
Apple Solomon Pond Mall is a US Electronics Store based in Marlborough, Massachusetts. Apple Solomon Pond Mall is located at 601 Donald Lynch Blvd, Marlborough, MA 01752, USA.
Please contact with Apple Solomon Pond Mall using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Apple Solomon Pond Mall opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.