2. The worker informed me the phone would look "brand new". This is a lie, the screen was raised an eight of an inch from the body of your cell phone and the home button button was raised additionally.
I was looking for a screen protector for my Galaxy S6 Edge +, the kiosk had one. The price was great and the man installed it for me. OMG! It came out flawlessly! So darn good! No bubbles, and its scratch resistant. I am very happy with the whole thing and will be buying future screen protectors here again.
I approached "Santosh S" (as it appears on the receipt) today at this ZAGG kiosk, and asked him to exchange my Glass+ screen protector which was unused (with all the original tags and original ZAGG box) but got cracked in my suitcase when I was traveling. He told me it would cost me $10. I explained to him that I just wanted an exchange, rather than him installing it - as I did not have the phone I wanted to install on with me at that time. He told me the owner of that kiosk charges a $10 "shipping and storage fee" for any warranty claim. When I arrived home, I noticed the receipt stated that the $10 charge was for "installation" and NOT for "shipping and storage fee" as he had stated. Hence I am giving 1 star for deceiving customers. BEWARE!
I had a couple issues with the repair at Zagg:
1. The worker misinformed me of the price to repair my cellphone at the Apple store. It is $130 to repair a screen at the Apple store. (I was told Zagg would replace it for much less)
Do NOT get your iPhone screen repaired here. Get it replaced at the Apple store for the same price.
Zagg is a US Electronics Store based in Marlborough, Massachusetts. Zagg is located at Solomon Pond Mall Kiosk, 601 Donald Lynch Blvd, Marlborough, MA 01752, USA.
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