Remind guest not to put their key near their phone politely.
Put a chair behind the front desk for your pregnant employee so she can rest her legs a little.
Don't roll your eyes if a client comes to tell you their room key don't work.
We stayed in Suite 421, very nice and clean. Desk staff very friendly, Luvia is the best. For such a busy hotel it was quiet! There is a restaurant on site and also a lounge. Would recommend this hotel to everyone and will be staying here again.
3 stars because management NEEDS to take their employees out n about to see, feel, touch what is to be in customer service.
Rooms are clean but older. Staff is friendly. If traveling with child, i would not recommend staying here though! There is no mini-fridge or microwave in the rooms... makes it hard to keep any milk, snacks, food in the room for baby. Going out to eat for every meal or snack is difficult with s small child. No complimentary breakfast for guests.
My daughter and I recently attended a wedding at the.Marlborough, MA location October 14. Was disappointed with the meal and wait staff. The staff was stressed and when they served us, which was late I might add, it was cold. Soup and salad were fine. I was brought a main course that I didn't order, and I kindly told her I had the chicken. She went on to serve other tables, and after 10 minutes, I had to go to her. My entire plate was cold when she brought it. I witnessed 2 trays of food being dropped. When the 2nd dropped tray near my table fell, the waitress said, "Well I guess they're not eating." Entertainment was great. Wish I could say the same for the meal.
I do prefer Holiday Inn Express because you get free breakfast vs Holiday Inn but no complaints. It's convenient from the highway and there are nice enough rooms.
Remind the security guard to look like a security guard when guest come in......
SMILE
Holiday Inn Hotel Suites Marlborough is a US Lodging based in Marlborough, Massachusetts. Holiday Inn Hotel Suites Marlborough is located at 265 Lakeside Ave, Marlborough, MA 01752, USA.
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